1. Vision
Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.
2. Mission
To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.
3. Details of business transacted by the Depository and Depository Participant (DP)
A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link https://www.cdslindia.com/DP/dplist.aspx
4. Description of services provided by the Depository through Depository Participants (DP) to investors
(1) Basic Services
|
Sr.no
|
Brief about the Activity / Service
|
Expected Timelines for processing by the DP after receipt of proper documents
|
|
1.
|
Dematerialization of securities
|
7 days
|
|
2.
|
Rematerialization of securities
|
7 days
|
|
3.
|
Mutual Fund Conversion / Destatementization
|
5 days
|
|
4.
|
Re-conversion / Restatementisation of Mutual fund units
|
7 days
|
|
5.
|
Transmission of securities
|
7 days
|
|
6.
|
Registering pledge request
|
15 days
|
|
7.
|
Closure of demat account
|
30 days
|
|
8.
|
Settlement Instruction
|
Depositories to accept physical DIS for pay-in of securities upto 4 p.m and DIS in electronic form upto 6 p.m on T+1 day
|
(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include
5. Details of Grievance Redressal Mechanism
(1) The Process of investor grievance redressal
|
Sr.no
|
Type of Activity /Service
|
Brief about the Activity / Service
|
|
1.
|
Investor Complaint/
Grievances
|
Investor can lodge complaint/ grievance against the
Depository/DP in the following ways:
a. Electronic mode -
(i) SCORES (a web based centralized grievance redressal
system of SEBI) https://www.scores.gov.in/scores/Welcome.html
(ii) Respective Depository's web portal dedicated for the
filing of compliant
https://www.cdslindia.com/Footer/grievances.aspx
(iii) Designated email IDs of Depository Participant -
investorgrievances@pumarth.com
|
|
2.
|
Investor Grievance
Redressal Committee of
Depository
|
If no amicable resolution is arrived, then the Investor has
the option to refer the complaint/ grievance to the
Grievance Redressal Committee (GRC) of the Depository.
Upon receipt of reference, the GRC will endeavor to resolve
the complaint/ grievance by hearing the parties, and
examining the necessary information and documents
|
|
3.
|
Arbitration proceedings
|
The Investor may also avail the arbitration mechanism set
out in the Byelaws and Business Rules/Operating
Instructions of the Depository in relation to any grievance,
or dispute relating to depository services. The arbitration
reference shall be concluded by way of issue of an arbitral
award within 4 months from the date of appointment of
arbitrator(s).
|
6. Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant
|
Sr.no
|
Type of special circumstances
|
Timelines for the Activity/ Service
|
|
1.
|
Depositories to terminate the
participation in case a participant no
longer meets the eligibility criteria
and/or any other grounds as
mentioned in the bye laws like
suspension of trading member by the
Stock Exchanges.
. Participant surrenders the
participation by its own wish.
|
Client will have a right to transfer all its
securities to any other Participant of its
choice without any charges for the transfer
within 30 days from the date of intimation
by way of letter/email.
|
(2) For the Multi-level complaint resolution mechanism of Pumarth Credit & Capital Ltd
Grievance Redressal Mechanism
Dear Investor, In case of any grievance / complaint against the Pumarth Credit & Capital Limited for its Stock Broking and Depository Participant activity you may contact as per the escalation matrix mentioned below:- ?
Email id for Helpdesk: pumarth2004@yahoo.co.in (regarding Contract notes, Ledger statement, Client master report, Capital gain statement, Profit and Loss statement etc. First Level
Please contact Grievance department of the Stock Broker/ Depository Participant. Email id for Stock broking and allied activity: pumarth1995@gmail.com Email id for depository Participant Activity:
Second Level if you are not satisfied with grievance department response ? Please contact Compliance Officer of the Stock Broker/ Depository Participant Mr. Rajendra Kumar Mungar
you may contact the concernedStockExchange / Depository at thefollowing - Web Address Contact No
Email-id BSE www.bseindia.com 022-22728517 Isc.mumbai@bseindia.com
NSE www.nseindia.com 022-26598191 ignse@nse.co.in
MCX www.mcxindia.com 022-67318888 grievance@mcxindia.com
CDSL www.cdslindia.com 1800-200-5533 complaints@cdslindia.com
NSDL www.nsdl.co.in 1800-1020-990 relations@nsdl.co.in
You may also register your complaint on https://scores.gov.in/.
|
